Returns and exchanges

Last updated: October 8, 2026

Free size exchange

Wrong size? Exchanges are free: write to info@diamante-shoes.com or WhatsApp +39 350 951 3449 with your order number and the new size. You can also bring the shoes directly to our Fossombrone store.

Right of withdrawal (14 days)

If you are a consumer, you may withdraw from your purchase within 14 days of the day you receive the shoes, without giving a reason. To exercise this right, send us a clear statement (email to info@diamante-shoes.com or certified email to diamantesnc@pec.it), for example using the form below, and return the shoes within 14 days of your notice.

Condition of the product

Shoes must be returned unworn (tried on only indoors on a clean surface), undamaged, in the original box with dust bag and labels. We may reduce the refund if the product shows use beyond what is needed to try it on.

Return in store

You can also return or exchange the shoes in our store at Corso Garibaldi 95, Fossombrone (PU), during opening hours.

Refund

We refund the amount paid, including standard delivery costs, within 14 days of receiving your withdrawal notice, using the same payment method used for the purchase and at no cost to you. We may withhold the refund until we have received the shoes or proof of return shipment. Return shipping costs in case of withdrawal are paid by the customer, except for faulty products or our errors. We email you a confirmation as soon as the refund is issued.

Payment method	Where the refund goes	Time to arrive*
iDEAL | Wero	To the bank account you paid from	Normally within 7 days
Bancontact	To the bank account linked to the Bancontact card or app you paid with	Usually 5–10 working days
Credit and debit cards	To the same card used for the purchase	Usually 5–10 working days
Apple Pay / Google Pay	To the card linked to the wallet	Usually 5–10 working days
Payment in the shop	In the shop, using the same method you paid with	When you return the item

* Indicative times from when we issue the refund through Stripe; when the money actually arrives depends on your bank.

Faulty products

For defects, the 24-month legal guarantee of conformity applies: contact us and we will take care of it at no cost to you.

Model withdrawal form

(Annex I(B) of Directive 2011/83/EU.) Complete and return this form only if you wish to withdraw from the contract, by email to info@diamante-shoes.com, by certified email (PEC) to diamantesnc@pec.it or by post. Using the form is not mandatory: any clear statement is enough.

To help us handle your request faster, you can also add your order number.